Safeguarding & Child Safety

1. Scope

GCSESpark is a learning support service. It is not an emergency service and does not provide counselling, medical advice, or crisis support.

2. Age and supervision

Under-18s should involve a parent/guardian. Where a school or parent provisions access, they remain responsible for supervision and for applying their safeguarding policies and procedures.

3. Product safety by design

• No public profiles and no user-to-user messaging features.
• Security and privacy controls intended to minimise unnecessary personal data.
• Clear expectations for responsible use (see Acceptable Use).
• Logging for reliability and abuse prevention (see Privacy Notice).

4. Prohibited content

Do not use GCSESpark to create, request, upload, or share content that is abusive, sexual, exploitative, self-harm related, violent, hateful, or otherwise illegal or harmful. We may restrict accounts and, where appropriate, escalate concerns.

5. Reporting and escalation

If you have a safeguarding concern relating to GCSESpark, contact us at safeguarding@gcsespark.co.uk (or hello@gcsespark.co.uk).

If there is immediate danger, contact emergency services. In the UK you can also contact NSPCC (advice and reporting) via their official channels.

6. Schools and institutional users

If you are a school or institution, see our Schools & Institutions page for procurement and data-protection information.